Privacy Policy
Last updated: August 24, 2026
1. Introduction
VIVK ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI workspace platform at vivk.in (the "Service").
By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
2. Information We Collect
2.1 Information You Provide
- Account information: name, email address, phone number, and address (optional)
- Payment information: processed securely through Razorpay (we do not store card details)
- Conversations: messages and content you create using the Service
- Support requests: information provided when contacting support
2.2 Information Collected Automatically
- Device information: browser type, operating system, device identifiers
- Usage data: pages visited, features used, session duration
- IP address and approximate location
- Cookies and similar tracking technologies
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send transactional emails (account verification, password resets, billing)
- Respond to support requests
- Monitor usage patterns to improve performance and reliability
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
4. AI Conversations and Data
Your conversations with VIVK are stored to provide chat history and context features. We do not use your conversation data to train AI models. Conversations are encrypted in transit and at rest.
Free tier users' conversations are retained for 7 days. Pro and Business users have unlimited history retention. You can delete your conversations at any time through the application interface.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service providers: Third-party vendors who assist in operating the Service (hosting, payments, email delivery, AI processing)
- AI providers: Conversation content is sent to Anthropic (Claude) for processing. Anthropic does not retain or train on this data per our agreement.
- Legal requirements: When required by law, legal process, or to protect our rights and safety
6. Data Security
We implement industry-standard security measures including:
- HTTPS/TLS encryption for all data in transit
- Encrypted database storage
- Secure password hashing (bcrypt)
- Rate limiting and DDoS protection
- Regular security audits
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and associated data
- Export your conversations
- Opt out of marketing communications
To exercise these rights, use the account settings in your dashboard or contact us at support@vivk.in.
8. Cookies
We use essential cookies for authentication and session management. We also use analytics cookies (Google Analytics) to understand how users interact with the Service. You can disable non-essential cookies through your browser settings.
9. Children's Privacy
The Service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: support@vivk.in
Website: https://www.vivk.in